Call Center Representative

SCOPE OF JOB

As a call center representative, you will be the first point of contact for our guests. Solid organizational and interpersonal skills are key for this role.

MAIN RESPOSIBILITIES

• Answering incoming calls and addressing guests’ queries

• Managing reservations

• Providing accurate wait times and monitoring waiting lists

• Engaging with guests to ensure they are happy with service

• Liaising with internal and external teams

• Tend to special guest needs and requests

BENEFITS

• Competitive salary based on experience and qualifications

• 13th salary & Provident fund

• Paid annual leave

• 5 days per week working schedule

• Free meal while on duty

• Training and development opportunities

• Up to 15% discount on company brands (Columbia Beach, Columbia Burgers+more, Columbia Confectionery, Columbia Pier, Columbia Steak House, Columbia Sun, Henry’s, La Boca, Marzano, Pizza Express, Pokeloha, House & Garden, Columbia Beach Resort)

REQUIREMENTS

Level of Experience

• Experience working as a call center representative, Host/Hostess or Receptionist

• High school diploma; hospitality certification is a plus

Skills & Knowledge

• Fluent in Greek and English is a must

• Excellent phone etiquette

• Good understanding of Computers and relevant software (Reservation system, Excel, Word, Power Point)

• Able to adapt with the reservation system (Previous experience would be consider as an advantage)

• Exceptional customer service, communication and organizational skills

• Ability to work in shifts, as needed

Personality characteristics

• Warm, engaging and professional

• Confident and well presented

• Work under pressure and able to multitask

• Attention to detail