Front Office Manager

Minthis Resort is seeking to recruit a high calibre, client oriented and energetic Front Office Manager to join our growing team of people. The Front Office Manager will have the overall responsibility to oversee the Front Office function of the Resort.

 

Location: Minthis, Paphos

Responsibilities:

·       Maintain and ensure high standards of service to all guest.

·       Overseeing the daily operations of the front office including check-in/check-out procedures, guest inquiries, reservations, and handling guest complaints or issues as they may arise.

·       Monitor front office expenses, managing budgets, and ensuring efficient use of resources with the aim to maximize profitability.

·       Ensure the smooth collaboration of the Front Office department with the other functions of the Resort.

·       Recruit, train and develop the Front Office Team.

·       Continues improvement in front office procedures, staff performance, and guest satisfaction.

Requirements:

·       Previous experience of at least 5 years in a similar position in a luxury hotel

·       Bachelor’s degree or Diploma in Hospitality Management or related field will be considered an advantage.

·       Client oriented with strong customer care skills.

·       Proficiency in Greek & English. Knowledge of any other language (i.e Russian and German) will be considered an advantage.

·       Solid knowledge of MS Office, particularly Excel and Word and reservation/ front office software programmes i.e Oracle Opera, Social Media, Booking engines etc.

·       Excellent problem solving and time management skills.

 

An attractive remuneration package will be offered to the successful candidate including basic salary, 13th salary, Provident Fund, Full year employment, and Public Holidays payment 1-1:5.